By accessing or using the Kids Shuttle NZ website (www.kidsshuttle.nz) or any services offered by Kids Shuttle NZ (“we,” “us,” or “our”), you agree to be bound by the terms outlined below.

1. Services Offered

Kids Shuttle NZ provides safe, reliable transport services for children aged 5–10 years, registered by their parent or legal guardian.

• All drivers are vetted, hold a Passenger Endorsement (P) licence, are police-checked, and first aid certified.

• All vehicles are NZTA-compliant, insured, and equipped with age-appropriate child restraints.

• Pick-up and drop-off points are agreed with each participating school or directly with parents/guardians. Parents are responsible for ensuring their child knows the correct collection point.

• Kids Shuttle currently operates in the Hibiscus Coast, with plans to expand to other areas in the future.

2. Registration

Parents/guardians must:

• Complete a booking or waitlist form via our website (powered by HubSpot forms) and provide accurate contact details, child details, and at least two emergency contacts.

• Provide relevant safety information (e.g. medical needs, allergies, pickup instructions).

• Agree to the Privacy Policy, Terms & Conditions, and Parent Indemnity Form before using the service.

• Authorise who may collect their child at drop-off.

A one-off $15 registration fee may apply per child profile to cover administrative setup.

3. Payments & Billing

• Standard fare: $20 per ride (up to 5km).

• Additional distance: $1.80 per km.

• Ride packages: e.g., 10 rides = 10% discount (can be shared across siblings).

• All bookings must be paid in advance via secure third-party processors such as Stripe or PayPal.

• Bookings are confirmed once payment is received.

• Late payments may result in suspension of services.

• Missed pickups by the parent/guardian or authorised receiver incur:

  • $10 penalty if the driver must return after completing other drop-offs.

  • $10 penalty for a no-show after 10 minutes waiting at the designated pickup.

4. Refund & Cancellation Policy

• All payments are non-refundable once made.

• No credits or refunds will be issued for missed rides due to illness, school closures, or personal schedule changes.

• Cancellations must be made at least 8 hours in advance, otherwise the full ride fee applies.

5. Liability Waiver

By using Kids Shuttle NZ, you acknowledge that transporting children involves inherent risks.

• Kids Shuttle NZ, its contractors, and parent drivers are not liable for injuries, damages, or incidents that occur during transport, except in cases of gross negligence or wilful misconduct.

• Parents/guardians remain responsible for ensuring children are prepared for pickup, aware of the collection point, and follow staff/driver instructions.

6. Safety & Conduct

• All drivers must comply with NZTA regulations and Kids Shuttle NZ safety policies.

• Children must remain seated and belted in approved child restraints at all times.

• Drivers have the right to refuse service if a child’s behaviour compromises safety.

• Secure handover is required at drop-off (PIN/QR or authorised receiver verification).

• Any safety incidents will be reported to parents/guardians within 24 hours.

7. Intellectual Property

All branding, logos, designs, content, and materials on the Kids Shuttle NZ website and communications are owned by Kids Shuttle NZ and may not be copied, distributed, or reused without written consent.

8. Modifications

We reserve the right to update these Terms & Conditions at any time. Updates will be published on our website with the revised date at the top of this page. Continued use of our services constitutes acceptance of any changes.

9. Contact

 info@kidsshuttle.nz
 Hibiscus Coast, Auckland, New Zealand
 +64 22 709 3203