At Kids Shuttle, I don’t just drive kids home — I help families breathe easier, knowing their children are safe and cared for.
Seats are limited, and I want to make sure every child has a safe, reliable spot. Once you submit this form, I’ll be in touch to confirm if your booking is secured and locked in for the days you need. If your preferred day is already full, I’ll add you to the waiting list and let you know as soon as a space opens up.
By booking a ride with Kids Shuttle NZ, you acknowledge and agree to our Terms & Conditions, Policies & Procedures, and Refund & Payment Policy. These documents outline your rights and responsibilities as a parent/guardian and form part of your agreement with Kids Shuttle NZ.
Updated: 10 Sept 2025
By accessing or using the Kids Shuttle NZ website (www.kidsshuttle.nz) or any services offered by Kids Shuttle NZ (“we,” “us,” or “our”), you agree to be bound by the terms outlined below.
Kids Shuttle NZ provides safe, reliable transport services for children starting from Year 1 (typically 5 years old) and up, registered by their parent or legal guardian.
All drivers are vetted, hold a Passenger Endorsement (P) licence, are police-checked, and first aid certified, operating under a Transport Service Licence: nzta.govt.nz.
All vehicles have a current Warrant of Fitness, commercial insurance, and age‑appropriate child restraints that comply with NZ safety standards, ami.co.nz
Pick-up and drop-off points are agreed with each participating school or directly with parents/guardians. Parents are responsible for ensuring their child knows the correct collection point.
Kids Shuttle currently operates in the Hibiscus Coast, with plans to expand to other areas in the future.
Parents/guardians must:
Complete a booking or waitlist form via our website (powered by HubSpot forms) and provide accurate contact details, child details, and at least two emergency contacts.
Provide relevant safety information (e.g. medical needs, allergies, pickup instructions).
Agree to the Privacy Policy, Terms & Conditions, and Parent Indemnity Form before using the service.
Authorise who may collect their child at drop‑off and provide a secure handover method (e.g. PIN/QR code).
Standard fare: $25 per ride (up to 5km).
Additional distance: NZ$1.80 per kilometre beyond the 5 km base. I quote the fare based on the address provided at the time of enquiry
Two‑way monthly bookings: If you book both the morning school run and the afternoon drop‑off on the same day for the month, a 10% discount applies to that month’s total fare.
Payment method: All bookings must be paid in advance via a secure third‑party processor (Stripe/PayPal). Bookings are confirmed once payment is received.
Sibling discount: When siblings ride together on the same trip, the second child receives NZ$5 off that ride.
Weekly seat subscription: Parents choose specific days (e.g. Mon/Wed/Fri) and pay the fare for those days each week in advance. The seat is held for your child for those days whether used or not.
Late payments may result in suspension of services.
$10 penalty if the driver must return after completing other drop-offs.
$10 penalty for a no-show after 10 minutes waiting at the designated pickup.
All payments are non-refundable once made.
No credits or refunds will be issued for missed rides due to illness, school closures, or personal schedule changes.
Cancellations or changes to weekly days must be made before the start of the next week. Same‑day cancellations less than 8 hours before the scheduled ride will forfeit that ride’s fare.
By using Kids Shuttle NZ, you acknowledge that transporting children involves inherent risks.
Kids Shuttle NZ, its contractors, and parent drivers are not liable for injuries, damages, or incidents that occur during transport, except in cases of gross negligence or wilful misconduct.
Parents/guardians remain responsible for ensuring children are prepared for pickup, aware of the collection point, and follow staff/driver instructions.
All drivers must comply with NZTA regulations and Kids Shuttle NZ safety policies.
Children must remain seated and belted in approved child restraints at all times. ami.co.nz.
Drivers have the right to refuse service if a child’s behaviour compromises safety.
Secure handover is required at drop-off (PIN/QR or authorised receiver verification).
Any safety incidents will be reported to parents/guardians within 24 hours.
All branding, logos, designs, content, and materials on the Kids Shuttle NZ website and communications are owned by Kids Shuttle NZ and may not be copied, distributed, or reused without written consent.
We reserve the right to update these Terms & Conditions at any time. Updates will be published on our website with the revised date at the top of this page. Continued use of our services constitutes acceptance of any changes.
info@kidsshuttle.nz
Hibiscus Coast, Auckland, New Zealand
+64 22 709 3203
Updated: 25 August 2025
Kids Shuttle NZ is committed to providing a safe, reliable and caring transport service for children starting from Year 1 (aged 5 years and up). These policies outline the safety standards, operational guidelines and parent responsibilities in line with New Zealand law and NZTA requirements.
All children must wear a safety belt at all times.
Child restraints: In accordance with NZ law, all children under seven years of age must travel in an approved child restraintami.co.nz. Kids Shuttle NZ vehicles are fitted with NZTA‑approved car seats and boosters; parents/guardians should advise of any specific seating requirements when booking.
Parents/guardians must provide two emergency contacts per child and, where appropriate, the child’s phone number.
Children must follow driver instructions to ensure their own safety and the safety of others in the vehicle.
Children who are unwell (e.g., fever, vomiting, or contagious illness) will not be transported for the safety of other passengers.
If a child becomes unwell during a ride, the driver will contact the parent/guardian immediately.
Parents must notify Kids Shuttle NZ promptly if a child is absent from school, leaves early, or is unwell.
Parents/guardians are responsible for ensuring their child knows the designated pickup point at school.
Drivers will wait up to 10 minutes at pickup. After this time, the ride will be marked as a no-show, and a $10 penalty fee will apply.
At drop-off, a child must be collected by an authorised parent/guardian. Verification is done via a unique PIN/QR code or named authorised contact.
If no authorised person is available, the driver will attempt to contact the parent/guardian. If unreachable, the child will be safely transported to the next drop-off and returned later, incurring a $10 penalty fee.
All drivers are parent drivers, not generic rideshare contractors.
Drivers must hold a Passenger Endorsement (P) licence, pass NZ Police vetting, and maintain current First Aid certification.
Vehicles must have valid registration, a current Warrant of Fitness (WOF) (or Certificate of Fitness where required), and comprehensive passenger transport insurance.
Kids Shuttle NZ enforces a zero-tolerance policy for alcohol, drugs, and unsafe driving practices.
Cancellations must be made at least 8 hours in advance to avoid being charged the full fare.
If you wish to permanently stop using the service, two weeks’ notice is required. Where less notice is given, a $20 cancellation fee and one additional week’s payment may apply.
Children will usually be assigned a consistent parent driver for familiarity, but Kids Shuttle NZ may assign another vetted driver where necessary.
Routes and driver allocations may change due to operational or safety requirements. All drivers meet the same compliance and safety standards.
Parents/guardians can contact Kids Shuttle NZ directly via phone or email for urgent matters.
Until the app is launched, booking confirmations, driver details, and pickup/drop-off notifications will be provided via email, SMS, or WhatsApp updates.
Parents will receive confirmation when their child has been safely collected and dropped off.
We reserve the right to update these Terms & Conditions at any time. Updates will be published on our website with the revised date at the top of this page. Continued use of our services constitutes acceptance of any changes.
info@kidsshuttle.nz Hibiscus Coast, Auckland, New Zealand +64 22 709 3203
Updated: 25 August 2025
Base fare: From $25 per ride (within 5 km).
Additional distance: $1.80 per km thereafter.
Sibling discount: NZ$5 off per sibling riding together on the same trip.
Ride packages: 10-ride packs available with a 10% discount.
A one-off $15 registration fee applies per child profile.
All services must be paid in advance via secure third-party processors (e.g., Stripe, PayPal, or other approved payment providers).
Late payments may result in suspension of service until cleared.
All payments are non-refundable once made.
The registration fee is non-refundable, even if services are not used.
No credits or refunds will be issued for missed rides due to illness, school closures, public holidays, or personal scheduling changes.
Single ride cancellations: Must be made at least 8 hours before the scheduled ride to avoid being charged the full fare.
Terminating service: Requires two weeks’ written notice via email to info@kidsshuttle.nz.
Failure to provide notice will result in:
A $20 cancellation fee, and
One additional week of ride fees charged.
No-show fee: $10 if a child is not at the pickup point within 10 minutes of the scheduled collection.
Drop-off return fee: $10 if the driver must return later because no authorised adult was available at the first drop-off attempt.
By using Kids Shuttle NZ services, you acknowledge that transporting children carries inherent risks.
Kids Shuttle NZ and its parent drivers are not responsible for injuries, damages, or incidents occurring during transport, except in cases of gross negligence or wilful misconduct.
info@kidsshuttle.nz Hibiscus Coast, Auckland, New Zealand
+64 22 709 3203
Download Here: Kids_Shuttle_Parent_Indemnity_Form
Updated: 25 August 2025
This form must be completed by all parents/guardians before their child/ren can travel with Kids Shuttle NZ.
By signing this form, I acknowledge that as the parent/guardian:
I have provided accurate details about my child/ren, including emergency contacts, medical conditions, and special needs.
I am responsible for ensuring my child is prepared for pickup at the agreed school/collection point.
I will notify Kids Shuttle NZ immediately if my child is absent, unwell, or not requiring transport on a scheduled day.
I authorise only the nominated adults listed by me to collect my child at drop-off.
I understand that while Kids Shuttle NZ follows strict safety procedures, transporting children involves inherent risks.
All drivers are vetted, Passenger Endorsed, and First Aid trained, and all vehicles comply with NZTA regulations (WOF/COF, child restraints, insurance).
I agree that my child will follow the driver’s instructions for their safety and the safety of others.
I release Kids Shuttle NZ, its directors, employees, and drivers from liability for any injury, loss, or damage that may occur during transport, except in cases of gross negligence or wilful misconduct.
I accept that Kids Shuttle NZ is not responsible for personal belongings left in vehicles.
I consent to Kids Shuttle NZ securely storing and processing my personal and my child’s data in line with the NZ Privacy Act 2020 and the Kids Shuttle Privacy Policy.
I consent to receiving booking confirmations, safety updates, and operational communications via email, SMS, or WhatsApp.
By signing below, I confirm that I have read, understood, and agree to Kids Shuttle NZ’s:
Terms & Conditions
Policies & Procedures
Refund & Payment Policy
Privacy Policy
I accept responsibility for ensuring compliance with these policies and for preparing my child/ren for safe travel.
Parent/Guardian Name: ___________________________
Child/ren Name(s): ______________________________
Signature: _____________________________________
Date: _________________________________________
Kids Shuttle NZ is a safe, reliable transport service for school-aged children (Year 1 and up). I personally drive during the initial phase — I’m NZTA P-endorsed, first-aid trained, and use a fully insured, COF-compliant vehicle fitted with the correct child restraints.
Right now, I operate within Hibiscus Coast and nearby suburbs within roughly 5 km — including Orewa, Red Beach, Millwater, Milldale and Silverdale.
If you’re a little further out, I’ll simply calculate the additional distance and confirm if I can include your address in my route.
If you’re outside these areas, you can still register your interest so I can prioritise your suburb as we expand.
Parents book set school days each week (e.g. Mon / Wed / Fri).
Your child’s seat is held for those days with a weekly subscription — whether used or not — ensuring consistency and reliability for you and your child.
$25 per ride for distances up to 5 km from pickup point
$1.80 per km thereafter (quoted individually when you enquire)
Sibling discount: $5 off per ride when travelling together
Weekly fee = (per-ride cost × booked days per week)
You’ll receive a weekly invoice based on your confirmed days and distance.
Payment is made securely online (bank transfer or card link).
Once payment is received, your child’s seat for that week is confirmed.
Safety comes first:
NZTA Passenger (P) Endorsement
Full police vetting and First Aid certification
Commercial vehicle insurance + current COF
NZTA-approved child restraints and boosters
Secure handover (PIN / QR verification at pickup and drop-off)
GPS tracking and journey logs
You’ll receive confirmation when your child is collected and again when safely dropped off.
es — before any ride, I’ll send you links to sign:
Parent Indemnity & Consent Form
Terms & Conditions + Privacy Policy
These confirm we both understand the safety expectations and communication process.
Please let me know as soon as possible.
Because seats are held specifically for your child, rides are non-refundable once booked, but you can adjust your set days for future weeks if your schedule changes.
If no authorised adult is available:
I’ll contact you straight away.
If unreachable, your child will stay safely with me until I complete other drop-offs and return.
A $10 return-attempt fee applies, as noted in our policy.
To keep things consistent for each child, bookings are made as set weekly days.
If a seat becomes available on another day, I’m happy to discuss adding an extra ride.
n any emergency I will:
Pull over safely and call 111 if needed.
Notify you immediately.
File an incident report within 24 hours for full transparency.
Yes. My vehicle carries commercial passenger insurance, and I operate under a current NZTA Transport Service Licence (TSL).
Copies are available on request.
Complete the quick Parent Interest Form on www.kidsshuttle.nz.
I’ll call within one business day to confirm your details, days required, and distance so I can provide your weekly quote and the next-steps forms.
Children in Year 1 and above (typically 5 years and older).
Older age groups and other schools may be added as capacity grows.
📞 022 709 3203
📧 info@kidsshuttle.nz
Or use the contact form on the website — I personally reply within one business day.
Your child’s safety is my priority.