Kids Shuttle NZ – Privacy Policy

Last updated: August 2025

At Kids Shuttle NZ (“we”, “our”, “us”), your privacy and your children’s safety are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We comply with the New Zealand Privacy Act 2020 and all applicable child safety and transport regulations.

1. Information We Collect

When you engage with Kids Shuttle, we may collect the following information:

From Parents/Guardians:

  • Name, contact details (email, phone number, address).

  • Payment details (processed securely via third-party providers such as Stripe or PayPal – we do not store credit card details directly).

  • Booking details (pickup/drop-off addresses, ride frequency).

From/For Children:

  • Child’s name, age, school, and relevant safety or care notes (e.g., allergies, medical needs, pickup instructions).

  • Emergency contact details.

From Parent Drivers:

  • Name, contact details, proof of licence, endorsements, police vetting, references, and certifications (e.g., First Aid).

  • Vehicle details, insurance, WOF/COF compliance.

Automatically Collected (via website):

  • IP address, browser type, and general usage analytics (via cookies and HubSpot/Google services).

2. How We Use Your Information

We use the information we collect to:

  • Process bookings and match families with available parent drivers.

  • Communicate ride confirmations, safety updates, and service changes.

  • Ensure compliance with NZTA and legal safety standards.

  • Improve our website, services, and customer experience.

  • Manage payments and accounts.

  • Respond to enquiries, complaints, or incidents.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We only share information when necessary:

  • With Parent Drivers: Limited child information required for safe collection and drop-off (e.g., name, age, school, pickup/drop-off point, and special instructions).

  • With Service Providers: Secure third-party platforms for payments (e.g., Stripe, PayPal) and communications (e.g., HubSpot).

  • If Required by Law: To comply with legal obligations or enforce our safety and operations policies.

4. Data Storage & Security

  • All information is stored securely in cloud systems that comply with NZ and international data protection standards.

  • Access is restricted to authorised Kids Shuttle staff and contractors only.

  • Sensitive driver and child information is encrypted and protected by secure authentication measures.

  • Incident reports are stored securely and reviewed according to our compliance framework.

5. Your Rights

Under the NZ Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you or your child.

  • Request correction of any information that is inaccurate or incomplete.

  • Withdraw consent for non-essential communications (unsubscribe at any time).

  • Request deletion of personal data where legally and operationally possible.

To exercise your rights, contact us at: privacy@kidsshuttle.nz.

6. Retention of Data

  • Parent/child booking data is retained only as long as needed for service delivery and compliance.

  • Driver records are retained while actively contracted and for the period required under NZ law after service ends.

  • Payment records are retained in line with NZ tax and accounting requirements.

7. Cookies & Website Tracking

Our website uses cookies and analytics tools (e.g., HubSpot, Google Analytics) to improve performance and user experience. You may disable cookies through your browser settings, but this may limit functionality.

8. Children’s Privacy

We only collect personal information about children that is necessary for safe transport services, with the consent of their parent/guardian. Children cannot independently provide information or make bookings through our website.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the “Last updated” date at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:

📧 info@kidsshuttle.nz
📞 +64 22 709 3203
🌐 www.kidsshuttle.nz